A. No. In case a consumer uses his/her telephone connection to send promotional messages, his telephone connection will be liable for disconnection on the first complaint and his/her name and address may be blacklisted for a period of two years
A. In case any subscriber receives unsolicited commercial communication after expiry of seven days from the date of his registration in NCPR/DND, he/she may make a complaint to the service provider through voice call or SMS to toll free short code 1909 or through DND App within 3 days of receipt of such UCC. For registering the complaint through SMS, the subscriber should forward the SMS to 1909 in the following format: The UCC, XXXXXXXXX, dd/mm/yy where XXXXXXXXXX is the telephone number or header of the UCC.
A. Consumer can register his/her preference(s) in NCPR by dialling 1909 or by sending SMS to 1909. You can also register using TRAI DND 2.0 mobile app.
A. Consumer can block all commercial communications (calls and SMSs both) or can selectively block UCCs from specified seven categories [1) Banking/insurance/ financial products/credit cards; 2) Real Estate; 3) Education; 4) Health; 5) Consumer goods and automobiles; 6) Communication/ Broadcasting / Entertainment/IT and 7 Tourism and leisure] by registering his/her preference in National customer Preference Register (NCPR) also known as DND Registry.